FAQs

Q?

I heard that only students, not professionals, groom the dogs at Yappie Cuttery. Is that true?

A.

No, it is not true. Yappie Cuttery is its own entity, completely different from the Virginia School of Pet Grooming. Dogs that students groom are brought in by clients who specifically ask for students to do the grooming in exchange for a significantly discounted price. If a client chooses to go on a discounted student program, the savings can be from 65%–70% off the regular grooming price; if a client chooses only to have a professional groom his or her pet, then that client pays the full grooming price. All clients are given the option to have their dogs groomed by a professional, a student, or either. However, even when a student grooms a dog, a professional, certified instructor is with the student throughout the entire process. Students also do not clipper or scissor dogs until they have been properly trained and prepared to do so.

Q?

Why does my dog drink so much water and need to go to the bathroom when he comes home after being groomed?

A.

All pets are offered water after they are groomed at the Yappie Cuttery; though water is made readily available, some pets choose not to drink. Also, dogs are walked before grooming begins, and then again once it is finished; however, some dogs will not urinate or defecate in areas that are away from home and unfamiliar to them. These may be the reasons your dog seems thirsty or needs to use the bathroom upon returning home.

Q?

I drop my pet off for grooming first thing in the morning, but he is not always ready to be picked up at your earliest pick-up time. Why is my pet not finished first, even if he arrives first?

A.

It is our goal to get your pet home as soon as possible, but the time you drop your pet off is not always indicative of when your pet will be finished. Our groomers arrive at 8am and have dogs delegated to them for the day. They start working on dogs based on the earliest drop-off time, but depending on coat condition, type of grooming requested, age, size, and each pet’s level of cooperation, any dog could be finished anywhere between 1pm and 5pm (barring any unusual circumstances), regardless of when the groomers begin the grooming. By taking the time to be attentive to each dog’s individual needs, we create a stress-free atmosphere for your pet so that the final outcome is the high-quality grooming for which we are known.

Q?

Sometimes when I pick up my dog from daycare, I do not see any attendants in the daycare room. Why is that?

A.

If an attendant is not in the room when you arrive, he or she could be doing one of the following:
Walking dogs
Facilitating a swim-time or outdoor play-time
Bringing dogs down to boarding from daycare
Bringing dogs from grooming back to daycare
Throughout the day, our attendants conduct regular cleanings of the daycare rooms, refill water bowls, and administer medications and food as needed. When the attendants are out of the room, the dogs are monitored by our security camera system at our front reception area. We ensure that daycare dogs are supervised throughout their stay to provide them with a safe, fun-filled experience.

Q?

Why do you separate large dogs from small ones for daycare?

A.

Large dogs play better with large dogs, and small dogs play better with small dogs. Due simply to differences in weight and size, large dogs play more roughly than small dogs do. By separating them according to size, we eliminate the possibility that a small dog will be unintentionally injured by a large dog during playtime.

Q?

If I buy extra packages for my dog while he is in boarding, how do I know he is actually receiving them?

A.

All customers are assured that services are provided because we take pictures of your pets as they participate in the extra packages you request for them. We give you a complimentary copy of the pictures not only to verify that the services were provided, but also to show you how much fun your pet had during his stay. The key factor to a successful boarding stay for any pet is the packages we offer because the activity helps them eat and sleep better, which makes them less stressed while they board.

Q?

Why am I not allowed to bring my pet’s own bed and toys for his stay in boarding?

A.

Pets have behavioral reactions to changes in their environment. Most pets that are boarding go through a short period of separation anxiety, which can lead to them doing uncharacteristic things like chewing on and destroying their favorite beds and toys. We want to avoid the risk that what you bring for your pet will be damaged or destroyed by this short period of stress, so we provide pet cots, toys, and beds for your pets while they are here.

Q?

I have been a client at your clinic for several years, and it seems that there are new doctors hired every so often. Why is that?

A.

Veterinarians, unless they own their own practices, tend to make commitments to one-year contracts. It is common for veterinarians to seek work at a variety of different clinics in order to benefit from a wide array of experiences that expand their knowledge within their field. Ultimately, we strive to hire veterinarians who are ready to make a more permanent commitment to our clinic and who want to become long-term members of our team.

Q?

Why am I charged an examination fee when I only come in to get my dog’s rabies updated?

A.

Three years ago, the Veterinary Medical Association and the state of Virginia passed a law requiring veterinarians to examine pets prior to administering the rabies vaccine. The law was written because there were a large number of instances where pets were having adverse reactions to the vaccine due to pre-existing and undetected medical conditions present at the time that the vaccine was administered. The mandatory examination checks for certain conditions that have been proven to cause severe reactions to the rabies vaccine. This law was enacted for the protection and well-being of your pet.

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